Privacy Policy

Account and profile. Name, email, password (hashed), country or region, and other details you provide when registering or completing profile or prescreen questionnaires.

Research activity. Survey responses, routing events (e.g. completes, screenouts), device and browser type, approximate location derived from IP where used for fraud prevention or targeting, timestamps, and identifiers needed to link sessions across our platform and partner surveys.

Support and communications. Messages you send us, feedback, and metadata associated with support tickets.

Technical data. Log files, cookies, and similar technologies as described in Section 6.

We use personal information to:

• Provide, secure, and improve the Service and your account.
• Match you to appropriate studies and manage quotas and incentives.
• Detect and prevent fraud, abuse, and violations of our policies.
• Communicate with you about the platform, studies, and policy updates.
• Comply with legal obligations and enforce our terms.
• Generate aggregated or de-identified analytics for clients and internal use.

If the GDPR or similar laws apply, we rely on appropriate bases such as performance of a contract (providing the Service), legitimate interests (security, product improvement, and fraud prevention, balanced against your rights), consent where required (e.g. certain cookies or marketing), and legal obligation.

We may share information with:

• Research clients and partners who field studies, subject to contracts and, where promised, aggregated or limited identifiers as appropriate for the project.
• Service providers that host data, send email, process payments or rewards, or provide analytics, under confidentiality and data-processing terms.
• Authorities when required by law or to protect rights, safety, and security.
• Business transfers in connection with a merger, acquisition, or sale of assets, with notice where required.

We do not sell your personal information for money as a primary business model.

We retain information for as long as your account is active and as needed to provide the Service, comply with law, resolve disputes, and enforce agreements. Research datasets may be retained in line with client contracts and industry practice; we apply minimization and access controls where feasible.

We use cookies and similar tools for authentication, preferences, security, and measurement. You can control cookies through your browser settings; disabling some cookies may limit certain features. Where required, we will obtain consent for non-essential cookies.

We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we encourage strong passwords and caution when sharing links.

We may process information in countries other than your own. Where we transfer personal data across borders, we use appropriate safeguards (such as standard contractual clauses) where required by applicable law.

Depending on your location, you may have rights to access, correct, delete, or export your personal data, to object to or restrict certain processing, to withdraw consent, and to lodge a complaint with a supervisory authority. You may also opt out of marketing messages via the unsubscribe link or your account settings. To exercise rights, contact us using the details below. We may need to verify your identity before responding.

The Service is not directed at children under the age of majority. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps.

We may update this Privacy Policy from time to time. We will post the new version on this page and revise the "Last updated" date. For material changes, we will provide additional notice as appropriate.

For privacy-related requests or questions: help@insightmatrix.com.