Terms of Service

You must be at least the age of majority in your jurisdiction to register. You agree to provide accurate information and to keep your credentials secure. You are responsible for activity under your account and must notify us promptly of any unauthorized use.

InsightMatrix provides market-research and survey-related tools and experiences, including panel participation, routing to third-party surveys where applicable, rewards in points or other program currency as described on the platform, and related analytics for clients. We may modify, suspend, or discontinue features with reasonable notice where practicable.

You agree not to:

• Violate applicable laws or infringe others' rights.
• Attempt to gain unauthorized access to our systems, other users' accounts, or data.
• Use bots, scripts, or automation to distort responses, quotas, or rewards unless expressly permitted.
• Harass staff or other participants, or submit fraudulent, offensive, or harmful content.
• Reverse engineer or scrape the service in ways that exceed normal personal use.

We may investigate suspected abuse and may suspend or terminate accounts that violate these rules or pose risk to the platform.

Some studies may be hosted or fulfilled by third-party partners. Their sites and terms may apply in addition to ours. We are not responsible for third-party content, availability, or practices, though we aim to work with reputable partners.

Rewards (including points) are described in-product and may change. Points typically have no cash value unless expressly stated otherwise. Rewards may be subject to verification, tax reporting where required, and program rules. We may void rewards obtained through fraud or violation of these Terms.

The platform, branding, software, and content we provide are owned by InsightMatrix or our licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the service for personal, non-commercial participation unless you are an authorized business user under a separate agreement.

The service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation or that research opportunities will always be available.

To the maximum extent permitted by law, InsightMatrix and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the service. Our aggregate liability for claims relating to the service is limited to the greater of (a) the amounts you paid us in the twelve months before the claim or (b) one hundred dollars (USD), except where prohibited by law.

You will defend and indemnify InsightMatrix against claims, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of the service, your content, or your violation of these Terms or applicable law.

We may update these Terms from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be communicated through the platform or by email where appropriate. Continued use after changes constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the jurisdiction in which InsightMatrix operates its primary business, without regard to conflict-of-law rules, except where mandatory consumer protections in your country apply. Courts in that jurisdiction have exclusive jurisdiction, unless applicable law requires otherwise.

Questions about these Terms: help@insightmatrix.com. Our privacy practices are described in the Privacy Policy.